Terms & Conditions

 

 

 

 

Sale contract

This sale/buy contract (the “contract”) states the terms and conditions that govern the contractual agreement between [LE TRESOR JEWELRY], the “Consignor”) and [THE USER], located at [THE REGISTRATION GIVEN ADDRESS] (the “Consignee”) who agree to be bound by this Agreement.

WHEREAS, the Consignor owns right and title to the items described on Exhibit A attached hereto (the “Consigned Items”), and the Consignee desires to take possession of the Consigned Items with the intention of buying them.

NOW, THEREFORE, in consideration of the mutual covenants and promises made by the parties hereto, the Consignor and the Consignee (individually, each a “Party” and collectively, the “Parties”) covenant and agree as follows:

RIGHT TO SELL. The Consignor hereby states the right to sell the “Consigned Items” according to the terms and conditions of this Agreement.

PRICE. The price at which the Consignor may sell the Consigned Items shall be [THE ORDER AMOUNT] (the “Minimum Price” TO BE PAID). the Consignee shall be entitled to the same payment the Consignor would receive the sale price under this Agreement. Had the Consigned Items been sold for the Amount ASSIGNED ON THE ORDER.

Note: Because we use state of the art Live money exchange system, Sometimes the grand total of the order or item price may have fractional numbers like 1.866 and is changed to a complete number of 2 and calculated accordingly by the system. While the client agrees to pay this fractional completion amount.

Note: PRICES of items ARE NOT FIXED AND MAY CHANGE AT ANY TIME WITHOUT NOTICE.

DELIVERY/SHIPPING FEE. The Consignee shall be entitled to [PERCENTAGE] of the full purchase price of the Consigned Items (the “SHIPPING Fee”) and agree to pay in full to receive the order.

LOCATION OF ITEMS. The Consignee agrees and acknowledges that the Consigned Items shall only be kept and stored at the seller place until agreed delivery date and time unless otherwise agreed upon by the Consignor in writing.

EXPENSES. The Consignee shall bear all expenses for shipping the Consigned Items.

NO MODIFICATION UNLESS IN WRITING. No modification of this Agreement shall be valid unless in writing and agreed upon by both Parties.

Le Tresor Jewelry guarantees the highest quality jewelry craftsmanship made by the best international jewelers and jewelry  factories.

Gold Karat:

- The Gold used in letresor jewlery is Solid 18 karat gold which is the same karat used in the making of all the brands jewelry worldwide.

Diamond class:

- The Diamonds used are real SI-VS-VVS Class Diamonds. [color G-H-I]

- Diamond class and specifications may vary depending on item and diamond size applicable to be installed on the item.

Gemstones:

  • The Gemstones used are authentic natural gemstones with highest purity.

CATALOGUE PICTURES: Pictures of jewlery items that are shown in the catalogue and the smart ordering system (app/website) are the original pictures of the items from the specific brand and are used to offer clear pictures for the item model for the customer upon ordering only.

GALLERY: LE TRESOR JEWELRY publishes videos and pictures of jewlery on the mobile apps, Instagram, snapchat and whatsapp status. The jewlery items that are made by our reputible factories and the ones that will be made available are exhibited and shown in the official GALLERY AND SOCIAL NETWORKING APPS.

Order delivery time:

Orders will be delivered within 3-6 weeks from date of order confirmation if your order address is in Kuwait OR UAE, or 4-7 weeks if your order address is outside of Kuwait OR UAE.

NOTE: in case of public, International or local holidays that may affect the delivery time. Including factories closing times. the client understands the effectiveness of those off days on estimated delivery date.

NOTE: ANY DELAY DUE TO CUSTOMS CLEARNACE, MINISTRY OF COMMERCE CHECKS OR SHIPPING PROCEDURES ARE EXCLUDED FROM THE DELIVERY PERIOD AND LETRESOR JEWELRY CANNOT BE BLAMED AND TAKE NO RESPONSIBILITY OF THIS DELAY AS ITS OUT OF LE TRESOR JEWELRY CONTROL. AND IS CONTROLED BY LOCAL AUTHORITIES OR THIRD PARTIES.

- User can track order status through the smart ordering system tracking page on our website and mobile applications.

To insure the highest quality standard and guarantee complete customer satisfaction, if the ordered item was noticed to have been received flawed from the factory, we will return it and request changes to be made or we exchange the item depending on its status. Note that this process may delay delivery time, the customer will be informed and have the option of either accepting the new delivery date or cancel the order with a full refund.

Note: If the client agrees to wait and Le tresor Jewelry processed the required procedures, the client cannot by any reasons given cancel the decision and refuse to wait for the new delivery time and date.

Payment plan terms:

- When choosing 100% full payment now payment plan, the client agrees to pay complete total amount at the time of order for the order to be confirmed and processed.

- When choosing 60% now and 40% within a maximum of 21 days from order confirmation date, the client agrees to pay 60% of the amount to confirm order and process it and agrees to pay the rest of the pending amount within a maximum period of 21 days from order date.

- in case the client did not complete the amount pending within 21 days the following applies:
1- order is cancelled automatically.
2- 50% of the amount paid will be deducted from total paid (the 60%) for the charges of the factory work and returning the item to its original material state again.
3- client will be refunded with only 50% of the amount paid.

NOTE: in case the allowable period of 21 days to complete the amount have passed, client will not be allowed to continue the amount. no exceptions made.

Testing:

All jewlery items are tested the moment they arrive and before they are delivered to the clientys by state of the art electronic testing devices to confirm gold karat and diamond purity.

Though the client may independently test the delivered jewlery items within 48 hours of receiving them to insure gold karat and diamond purity, electronic devices are advised for testing to insure precision.

 

Exchanging:

In case an exchange is requested by the client. The client agrees to provide customer care with detailed proof (videos/pictures) showing the reasons for exchange/repair.

  • Client may exchange ordered item for another exact item in case of minor noticeable factory flaws (decided the size of flaw by factory and customer care), item can be sent back for improvements to insure maximum client satisfaction. Le tresor jewelry will handle all delivery/shipping charges included in the exchange of the items to insure the client receives a flawless item.

  • Items that do not have any flaws cannot be exchanged for any given reason.

  • Items cannot be exchanged if it was made with special requests from the client.

  • Items cannot be exchanged In the case of wrong size measurements entered from the client side, and can only be exchanged if the mistake was made from the makers side and le tresor jewelry will be handling the costs of exchange and delivery if mistake was from Le Tresor perdu or Associated factory side. 

  • Client will be agreeing to a delivery period of 20-45 days from date of receiving the item for exchange if a request for exchange has been made for whatever reason.

 

Returns and refunds:

  • ACCEPTANCE of returns and full refunds can be processed in case of these circumstances:

 

-If an item has been found with a MAJOR flaw (Decided by customer care or factory after providing applicable evidence by client in videos/pictures) within a 48 hours after client receiving the item and the item cannot be repaired or exchanged.

-If delivery time exceeded 21 days from original delivery period without the client accepting to wait and understanding reasons of delayed delivery.

-If items did not pass strict quality testing for gold karat and diamond/gemstone purity done by Le tresor jewelry or applicable testing authorities.

Note: In case of return refunds will be processed within 7-15 working days through safe bank transfer to clients personal bank account, clients will be asked to give bank account details to process the transfer of the amount by a bank wire safely.

Cancellation:

Order can be cancelled without any penalty in case the client requested the cancellation within the first 24 hours of order time or before any payment is done.

If the client requested an order cancellation within the first 3 days from order date and after the first 24 hours has passed. 10% of order total amount will be deducted from the refund as a penalty of started working on the order by the factory.

In case the client requested a cancellation of an order beyond the first 3 days from order date. cancellation is not permitted and the client should wait for the order delivery as agreed.

In case an order took 21 days beyond agreed delivery date and the client did not agree for a wait and understanding of the delay reasons, the client may cancel and get a full refund.

NO EXCEPTIONS WILL BE MADE TO CANCEL THE ORDER IF THE REASON OF CANCELATION IS NOT APPLICABLE TO THE TERMS MENTIONED ABOVE.

Payment:

PAYMENTS can be made through safe payment methods only:

K-net (KUWAIT ONLY)

Visa/Master Card

Western union

Bank wire transfer

Note: we apologize for not being able to handle hand to hand cash payments for legal AND SECURITY reasons.

Payment Collection and invoice:

-As soon as payment has been collected through the proper payment methods clients may keep a copy of the payment receipt.

- Once payment confirmation has been done, clients will automatically receive a text message/email with a hyper link to the invoice that includes payment details.

- Client can check the detailed invoice after payment through le tresor official mobile applications under (my orders page).

Cumpolsory circumstances:

in case of natural disasters, wards or cumpolsory circumstances that will make le tresor perdu unable to hold up the terms and conditions the client will be fully refunded as soon as possible.

APPLICABLE LAW. This Agreement and the interpretation of its terms shall be governed by and construed in accordance with the laws of the State of [kuwait] and subject to the exclusive jurisdiction of the federal and state courts located in [KUWAIT].

IN WITNESS WHEREOF, each of the Parties AGREES to this Contract, both Parties by its duly authorized officer, as of the day and year. First party/Le tresor perdu jewlery. And Second party/ client/user will follow the terms and conditions mentioned above.